Returns & Refunds policy

Refunds and Returns Policy for Purrfect Paws Kittens (Grey Jouan's Kittens)

At Purrfect Paws Kittens, we recognize that welcoming a new kitten into your family is a deeply personal and important event. We are dedicated to facilitating a seamless and joyful experience for you and your new feline companion. To ensure clarity and understanding, please carefully review the following policy regarding refunds and returns.

1. General Principles: Our Commitment to You and Our Kittens

  • Prioritizing Kitten Health and Well-Being:

    • The health and well-being of our kittens are our paramount concern. Therefore, any decision regarding a return is approached with the utmost care, diligence, and consideration. We understand that a kitten's health is not only a matter of your peace of mind but also a fundamental aspect of ethical breeding practices.

    • We will do everything in our power to make sure that the kitten that you receive is healthy, and happy.

  • Adherence to Consumer Protection Laws:

    • This Refunds and Returns Policy is designed to supplement, and in no way diminish, your statutory rights as a consumer under applicable consumer protection laws. We are committed to upholding all legal obligations and ensuring that your rights are fully respected. This statement is to reassure the customer that we are following all applicable laws.

    • We are committed to full compliance with all local, state, and federal laws.

  • Assessment and Approval of Returns:

    • To maintain the integrity of our breeding program and to safeguard the health of our kittens, all return requests are subject to our thorough assessment and approval. This process allows us to evaluate the circumstances of each return and to determine the most appropriate course of action.

    • This is not meant to be difficult, but to make sure that each return is handled fairly, and correctly.

    • We will always communicate our reasoning, and our process, clearly to the buyer.

    • We will provide the buyer with all of the information that they need, to make an informed decision.

2. Health-Related Returns: Ensuring Your Kitten's Well-Being

We are committed to providing you with a healthy kitten. In the rare event that a health issue arises shortly after you receive your kitten, we have established the following policy:

  • Eligibility for Return or Refund:

    • If, within [Specify timeframe, e.g., 72 hours, 5 days] of receiving your kitten, a licensed veterinarian, who is not associated with Grey Jouan's Kittens, determines that the kitten has a significant health issue that was demonstrably present at the time of sale, you may be eligible for a return or a refund.

    • "Significant health issue" refers to a condition that substantially affects the kitten's quality of life or requires ongoing medical treatment. Minor conditions, such as common parasites or treatable infections, may not qualify.

    • This time frame is in place to ensure that the health issue was not contracted after the kitten was in the buyers care.

  • Veterinary Report Requirement:

    • To initiate a health-related return, you must provide us with a detailed written veterinary report from a licensed veterinarian. This report must include:

      • The veterinarian's diagnosis.

      • A description of the health issue.

      • The veterinarian's opinion on whether the condition was present at the time of sale.

      • Copies of all relevant medical records.

    • This report must be provided to us within [Specify number] of days of the veterinary examination.

  • Verification by Our Veterinarian:

    • We reserve the right to have the kitten examined by our own licensed veterinarian to verify the diagnosis and determine the cause of the health issue. This examination will be conducted at our expense.

    • The buyers cooperation in this process is required.

  • Approved Health-Related Returns:

    • If a return is approved for health reasons, based on both your veterinarian's report and our veterinarian's verification, we will offer you one of the following options:

      • Full Refund: A full refund of the purchase price, less any non-refundable deposits or fees, will be provided.

      • Replacement Kitten: A replacement kitten of similar breed, age, and quality will be offered, subject to availability. If a suitable replacement is not immediately available, you may be placed on a waiting list.

    • Any additional veterinary costs that the buyer incurs, are the responsibility of the buyer.

  • Post-Guarantee Responsibility:

    • Any health issues that arise after the specified timeframe (e.g., after 5 days) are the sole responsibility of the buyer. We are not liable for any veterinary expenses or damages incurred after this period.

    • This is to protect Grey Jouan's kittens from long term liability.

    • We highly recommend that the buyer obtain pet insurance.

3. Temperament and Compatibility: Ensuring a Harmonious Match

We understand that the bond between a kitten and its owner is deeply personal and that compatibility is essential for a successful long-term relationship. While we make every effort to match kittens with suitable homes based on their observed temperament and your provided information, we acknowledge that sometimes a kitten's personality may not align with your expectations or home environment.

  • Compatibility Assessment:

    • We conduct thorough assessments of our kittens' temperaments and provide detailed information to help you make an informed decision. However, kitten personalities can evolve as they mature, and individual preferences vary.

    • We encourage open communication and ask that you carefully consider your lifestyle and expectations before adopting a kitten.

  • Return Request Period:

    • If, within [Specify timeframe, e.g., 7 days] of receiving your kitten, you determine that the kitten is significantly incompatible with your home environment or family dynamics, you may request a return.

    • Significant incompatibility refers to behavioral issues that cannot be reasonably resolved through training or adjustment, and that negatively impact the well-being of the kitten or your household.

    • This period is in place to allow for an adjustment period.

  • Assessment and Approval:

    • All return requests for temperament or compatibility reasons are subject to our careful assessment and approval. We will consider factors such as:

      • The kitten's observed behavior.

      • Your efforts to integrate the kitten into your home.

      • The suitability of your home environment.

      • Any potential risks to the kitten's well-being.

    • We may request documentation, such as videos or written descriptions, to aid in our assessment.

  • Return Fee:

    • A return fee of [Specify amount or percentage] may apply to cover administrative costs, veterinary examinations, and re-homing efforts. This fee will be clearly communicated to you at the time of your return request.

  • Re-homing Efforts:

    • We will make reasonable efforts to re-home the returned kitten to a suitable family. However, we cannot guarantee a specific timeframe for re-homing.

    • The buyer is responsible for the kittens care, until a new home is found.

  • Refund Policy:

    • No refund of the purchase price will be provided until the kitten is successfully re-homed.

    • Once the kitten is re-homed, any refund will be the purchase price, minus the re-homing fee.

    • This policy is in place to protect the kitten, and to ensure that Grey Jouan's kittens are not held liable for the long term care of the animal.

4. Return Process: Step-by-Step Guide

To ensure a streamlined and efficient return process, please follow these steps:

  • Initial Contact:

    • Within the specified timeframe for your return (e.g., 72 hours for health-related, 7 days for temperament), you must initiate a return request by sending an email to Greyjouan@gmail.com.

    • Please include the subject line "Return Request - [Your Name] - [Kitten's Name/Identification]".

  • Information Required:

    • In your email, please provide the following information:

      • Your full name and contact information (phone number, address).

      • The kitten's name or identification number.

      • The date you received the kitten.

      • A detailed explanation of the reason for the return.

      • Any supporting documentation, such as veterinary reports, photos, or videos.

  • Our Response and Instructions:

    • Upon receiving your return request, we will review the information provided and contact you within [Specify timeframe, e.g., 48 hours] to acknowledge your request and provide further instructions.

    • We will inform you of the next steps, which may include:

      • Scheduling a phone call to discuss the return.

      • Requesting additional information or documentation.

      • Providing instructions for returning the kitten.

  • Kitten's Condition and Documentation:

    • The kitten must be returned in the same condition as when it was received, unless a veterinary report confirms a health issue that occurred prior to your possession.

    • You must return all original documentation provided with the kitten, including:

      • Health records.

      • Vaccination records.

      • Registration papers (if applicable).

      • Any adoption paperwork.

  • Safe Return Responsibility:

    • You are solely responsible for the safe return of the kitten to the location specified by Grey Jouan's Kittens.

    • You are responsible for all transportation costs and arrangements.

    • We highly recommend using a pet transportation service that is insured.

  • Veterinary Costs:

    • You are responsible for any veterinary costs incurred during the return process, including any examinations or treatments required for the kitten's return.

    • This includes any costs incurred while the kitten is in your care, and during the return transportation.

5. Non-Refundable Items and Fees: Understanding Your Financial Obligations

To ensure clarity and avoid misunderstandings, please review the following information regarding non-refundable items and fees associated with your kitten purchase:

  • Non-Refundable Deposits:

    • A non-refundable deposit is required to secure your reservation for a specific kitten. This deposit serves as a commitment from you to purchase the kitten and allows us to hold the kitten for you, preventing it from being offered to other potential buyers.

    • This deposit covers administrative costs, and the time that the animal is held.

    • Regardless of the reason for cancellation or return (except in cases where we are at fault, and we accept that fault), the deposit will not be refunded.

  • Shipping and Delivery Fees:

    • Any shipping or delivery fees incurred for the transportation of the kitten to your location are non-refundable. These fees cover the costs associated with arranging and executing the delivery, which are typically paid to third-party transportation services.

    • Even in the event of a return, these fees are non refundable.

  • Veterinary Costs Incurred by the Buyer:

    • Any veterinary costs incurred by you, the buyer, are your sole responsibility and are not eligible for refunds from Grey Jouan's Kittens. This includes:

      • Pre-purchase veterinary examinations requested by you.

      • Post-purchase veterinary examinations or treatments, except as explicitly covered under our health guarantee.

      • Any veterinary costs incurred during the return process.

  • Administration and Re-homing Fees:

    • Any administration or re-homing fees that are stated in the adoption contract, are non-refundable.

    • These fees are in place to cover the costs of re-homing the animal.

  • Any additional services:

    • Any additional services that are purchased, are non-refundable. This includes, but is not limited to, microchipping, or extended health guarantees.

6. Customer Support: We're Here to Help

At Purrfect Paws Kittens, we are committed to providing exceptional customer support throughout your kitten adoption journey. If you have any questions, concerns, or require assistance regarding this Refunds and Returns Policy or any other aspect of our services, please do not hesitate to contact us.

  • Dedicated Support Channels:

    • Email: For detailed inquiries, documentation submission, or any written communication, please email us at Greyjouan@gmail.com. We strive to respond to all email inquiries within [Specify timeframe, e.g., 24-48 hours] during our business hours.

    • Postal Address: For formal correspondence or physical document submission, you can reach us at:

      • Grey Jouan's Kittens

      • 256 Chapman Road STE 1054

    • Phone Support: If you require immediate assistance or prefer to speak with a representative, please call us at [Your Phone Number]. Our phone support is available during [Specify Business Hours].

    • Website Contact Form: Our website also contains a contact form, located at https://www.jotform.com/form-templates/category/contact-form, which you can use to send us a message.

  • Comprehensive Assistance:

    • Our customer support team is available to assist you with:

      • Clarifying any aspects of this Refunds and Returns Policy.

      • Providing guidance on the return process.

      • Answering questions about kitten health and compatibility.

      • Addressing any concerns or complaints related to your purchase.

      • Providing any information that you may need.

  • Feedback and Suggestions:

    • We value your feedback and suggestions. If you have any ideas on how we can improve our services or policies, please let us know.

  • Escalation Process:

    • If you are dissatisfied with the resolution provided by our initial support team, please request to speak with a manager or supervisor. We are committed to resolving all issues to your satisfaction.

7. Changes to This Refunds and Returns Policy: Staying Informed

Grey Jouan's Kittens reserves the right to modify, amend, or update this Refunds and Returns Policy at any time, at our sole discretion, to reflect changes in our business practices, legal requirements, or customer feedback. We are committed to transparency and will keep you informed of any such changes.

  • Right to Modify:

    • We reserve the absolute right to modify, amend, or update this Refunds and Returns Policy without prior individual notice. This includes, but is not limited to, changes to our procedures, fees, or eligibility criteria.

    • It is the users responsibility to stay up to date on any changes.

  • Notification of Changes:

    • We will notify you of any changes to this Refunds and Returns Policy by posting the revised version on the Purrfect Paws Kittens website. The date of the latest revision will be indicated at the top or bottom of the page.

    • We may also provide additional notice, such as through email or a prominent banner on the Site, for significant changes. However, it is your responsibility to periodically review this policy for updates.

  • Effective Date:

    • The revised Refunds and Returns Policy will become effective immediately upon posting on the Site, unless otherwise specified.

  • User Responsibility:

    • It is your responsibility to regularly check this Refunds and Returns Policy for updates. We recommend that you print or save a copy of this policy for your records.

  • Acceptance of Changes:

    • Your continued interactions with Purrfect Paws Kittens, including but not limited to, purchasing a kitten, or requesting information, after any changes to this Refunds and Returns Policy constitutes your acceptance of the revised policy. If you do not agree with the new policy, you must discontinue your interactions with us.

8. Legal Considerations: Ensuring Compliance and Dispute Resolution

Grey Jouan's Kittens is committed to conducting business in a manner that is both ethical and compliant with all applicable laws and regulations. This section outlines the legal framework that governs our Refunds and Returns Policy.

  • Compliance with Consumer Protection Laws:

    • This Refunds and Returns Policy is intended to comply with all applicable consumer protection laws and regulations in the United States, including but not limited to [Specify relevant federal and state laws, e.g., the Magnuson-Moss Warranty Act, state-specific consumer protection acts].

    • We strive to ensure that our policies are fair, transparent, and respectful of your rights as a consumer.

    • In the case of any discrepancy between this policy, and any applicable laws, the applicable laws will be followed.

  • Governing Law and Jurisdiction:

    • Any disputes, claims, or controversies arising out of or relating to this Refunds and Returns Policy, or your purchase of a kitten from Purrfect Paws Kittens, shall be governed by and construed in accordance with the laws of the United States and the State of [Your State].

    • You agree that any legal action or proceeding relating to this policy shall be brought exclusively in the courts located in [Your City/County, State].

    • By agreeing to these terms, you are agreeing to have any legal disputes resolved in the courts of the United States, and your state.

  • Severability:

  • Entire Agreement:

    • This Refunds and Returns Policy, together with any applicable Adoption Agreement, constitutes the entire agreement between you and Grey Jouan's Kittens regarding the return and refund of kittens purchased from our website.



Find your perfect furry companion today!

Support

© 2025. All rights reserved.